Archive for August, 2010

Being a Great Leader

Wednesday, August 25th, 2010

The other day someone asked what it would take to exhibit “great leadership.” The following is the answer that I provided:

I think we need to first define “Leadership” before we can even define what “great” Leadership means. Unfortunately there are a lot of definitions and meanings out there about what Leadership is. After more than 8 years of research on the subject and over 1000 research documents, I define Leadership as “creating emotional connections in others in order to accomplish goals.”

Leadership, as I’ve defined it above, is one of the Seven Elements of High Performance™. If we turn to that model, then we will discover what things are necessary to be a “great” Leader. Since we’ve already defined Leadership, we have six remaining elements to learn from, so let’s take a look at them.

1. Put People (not profits, promotions, sales, or other criteria) at the Center of everything you do. As you work on each of the other Elements below and put them into action make sure they are all focused on this central element. This is pretty simple, yet, for so many, so hard to do.

2. Build Trust by exhibiting the Four Behaviors that Build Trust™ (Straightforwardness, Openness, Acceptance, and Reliability). Ask the same from others.

3. Encourage Personal Responsibility by allowing others to make decisions about their lives and their jobs. You don’t have to have all the answers, just ask the right questions. Accept the consequences for the decisions that you make and do not pass them off on others. Exercise your Personal Power and do not steal from others their Personal Power.

4. Have a strong Vision of an aligned Purpose, Values, and Goals. You need to first understand your personal Vision, and then understand and share the organization’s Vision with those you lead. After all, this IS where you are making that emotional connection in others. Purpose is about “why we exist” and can be a powerful motivator. Values put the boundary on our behaviors as we work to achieve our Goals. And Goals are our long-term objectives that will help us achieve our Purpose. Also, make sure your personal Vision is in alignment with the organization’s Vision. If not, then you will probably not be successful in getting others connected to the Vision of the organization because it is not something you can connect with.

5. Focus on Strengths and Accentuate the Positive. Help others grow where their strengths are. Make sure they are in positions that will allow them to use their strengths most of the time. Help them to become masters at their jobs by leveraging those strengths. Let people know how good they are and how important they are to the group’s success and don’t harp on the negative all the time (which is what most managers do). Make most of your interactions with people good interactions.

6. Encourage Innovation, because good enough is not enough. Keep pushing to be better and challenge others to find better ways of doing things. Reward creativity and don’t punish failure, because failure can uncover hidden issues and eventually lead to success. Make sure you understand the processes of your operation and try to make them better.

Those are just a few short items under each of the elements. To learn more about the Seven Elements of High Performance™, you can start on our website where we have information about the research, whitepapers, and other materials for your review, or continue to read the articles on this blogsite. 

http://www.resourcedevelopmentsystems.com/resources/seven_elements.html  

Make a Great Day!

Manager vs. Leader

Monday, August 2nd, 2010

It seems that the discussion continues about what the difference is between being a manager and being a leader, which is most important, and if someone can learn to be either.  I find that most of these arguments miss the mark terribly; after all, we don’t have a team manager and a team leader.  We have a manager who has to also be a leader of a team, as well as deal with all of the various business issues that comes with being a manager. 

In my book Leadership Lessons From the Medicine Wheel: The Seven Elements of High Performance, I share that arguing these distinctions are worthless.  Every manager must learn to be a Leader if they are going to be successful, and Leadership is all about Creating the Emotional Connections that helps engage employees, which then leads to having engaged customers.  This isn’t something that can be shoved off onto others; every, and I mean every manager must learn to be a Leader. 

But being a Leader is only one role that every manager has.  There is also that of being a Builder; one who Creates Sustainable Systems.  This role is involved with insuring that the organization has those systems that will allow it to operate efficiently and effectively, and will insure that it can continue operating well into the future.  This role of Manager also helps insure that these sustainable systems also positively support the Creation of Emotional Connections.  Together, these two roles of the Manager are key to leveraging the Seven Elements of High Performance™ for the organization. 

As we have continued to review the research on organizational performance (now up to over 1000 research based documents), we have created a Seven Elements of High Performance™ Management Competency Model.  While we are still refining it some, we share it here for the first time.

 

 RDS Management Competency Model Expanded

In the center of the model are the Personal Attributes that every good manager should possess.  These attributes allow the manager to easily move their focus about the model, accessing their different roles through an integrated approach. 

The two Management Roles are: Builder – Creating Sustainable Systems; and Leader – Creating Emotional Connections.  The Role of Builder places a major emphasis on Improvement, while the Role of Leader places a major emphasis on Engagement.  In addition to the two Roles there are also two Focuses for Performance: Performance Now, and Performance for the Future. 

Again, both Roles and both Focuses are critical to organizational success.  However, as I discussed in Leadership Lessons From the Medicine Wheel: The Seven Elements of High Performance™, achieving Balance is not about equality, but about putting the right amount of emphasis on the right areas based on the needs of the situation.  So depending on where in the organization the manager might be, there might be a greater emphasis on one of the Roles or Focuses over the other.  However, neither of the Roles or Focuses should ever be ignored, and we must always keep in mind the Central Element of Putting People at the Center.

Finally, we have the Five Management Tools that every successful manager must master:

Self Awareness

Communication Skills

Interpersonal Relationship Skills

Data Analysis Skills

Critical Thinking Skills

 

Keep an eye out for a more detailed whitepaper surrounding this new management competency model.  We will also provide even more detail in our future book Leadership Connections: Engaging Employees for High Performance.